Our original contract with DISH Network ended the March 27. We were proactive and called DISH Network March 22 so there would be plenty of time to receive a return kit and ship their equipment back to them. That was the beginning of a four month ordeal with Dish Network in simply trying to obtain a return kit from them.
After spending many hours utilizing chat and phone conversations, securing assurances and promises multiple times that a return kit was on its way, it was never forthcoming. And then we received an unauthorized charge on our credit card account for the unreturned equipment. We had been lied to, billed, and then charged without authorization, for equipment that we had been willing to return since before our original contract ended. That was when we felt we had no alternative than to file a complaint with the Better Business Bureau.
It was only after we contacted the BBB that we received an adequate resolution.
It should never have had to come to that. We have lost faith and trust in DISH Network and will never do business with them again.
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