Where to begin! It all started with the promise of a free home theater system for signing up for Directv. I followed the directions to a "T" and sent in all the necessary paperwork.
Needless to say, the day came and went that I was to receive the system. I began calling, and all I would get was "they are back ordered and you are in the next shipment." What a joke! It took over a year to get the system, and it only happened because I contacted Directv directly. I found out from that call that the company I had ordered the system through was "contracted" to Directv and had gone out of business. When was someone going to tell me?
The most recent problem is that they lost my payment. I sent them proof of the payment, a copy of my bank statement and the check, by fax. It seems to be one of those fax machines that A) never has paper, or B) nobody looks at.
It has been 1 month, and still nothing has been done. Don't you just love to pay your bills twice? This company is horrible and the customer service is awful. I have called numerous times only to be told "we are working on it" (they still say they don't see my fax). Worst of all, I asked for a supervisor to get some answers and the woman hung up on me. I wonder how Dish Network is?
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