My parents are elderly and had just gotten the okay to move into their new home. They contacted Directv to install their system. They were asked to sign a work order before the installers would install. When the installers showed up to install, 1 of the installers fell through their ceiling.
They called Directv to make them aware of the damage done to their new home and were informed that my parents would have to get 2 estimates and pictures of the damage before Directv would address the repairs. This caused my parents an extreme amount of stress. We finally got the home builder to come out and estimate the damages. They were sent to Directv the same day.
They have had constant problems with the system and the quality of service. We called in a service call and were told it would be 2 weeks before they could send anyone out. Several times the system had to be re-programmed or adjusted.
We were not aware that the "work order" they were asked to sign was a 2-year contract, nor were we told that. With all the problems we had and the undue stress my parents suffered, we decided to stop their service. Directv turned the service off, and we mailed all their equipment to them in boxes they provided. After we received notice that the equipment had been received and signed for, we felt that everything was taken care of, until we received our credit card statement showing a payment to Directv for over $400.00.
We called the credit card company and informed them we were disputing the bill. We then called Directv to find out why and were informed their account had been turned over to collection.
We feel Directv has taken advantage of the situation. Fraud comes to mind, as does bad business ethics; to put it bluntly, they are no better than the common street thug. We would like some agency or commission or whatever to look into this matter. I know of quite a few customers of Directv who have been robbed of their money for similar problems.
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