I signed up for DirecTV under their promotional offer of a free home theater system with DVD player with 12 months of DirecTV service from their company on September 2nd, 2004. According to their flyer, I would receive the home theater system after 6 months of continuous DirecTV service.
After 6 months of continuous service, I did not receive a home theater system. In fact, I did not receive an email or anything from Direct Satellite Network Solutions. I called them in April, and one of their representatives told me I should have received a form for the home theater system from them after my 6th month bill and that "it was weird that I didn't receive anything."
He told me I needed to complete the form and send it back with a copy of my receipt, and that after they received the forms they would send the home theater system. After doing so, I still received nothing from them. I had to call them again and was then informed that I would receive the system in June.
June came and went without even a word from Direct Satellite Network Solutions. I had to call them again and again, but they always told me that there was a backorder and postponed the delivery date again and again. So far nothing has been received.
Moreover, I found they always change their phone number without any notice. I ordered the package by phone at 800-788-5332, but that phone number didn't work in July. After going through a lot of trouble, I finally found a different number for their company, 800-615-1621. However, this phone number was also no longer in use like the previous one; nobody picked up the phone. I found a local number, 949-643-7160.
They also delayed the delivery date to the end of this year with the same reason. As far as I know, their authorization was cancelled by DirecTV and they switched to Dish Network. I don't know if they still use some way to treat Dish Network's customers. It is only a promotion trick. I will keep updating if I get further information.
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