Directv's customer service is awful.
Why is it that big companies staff their call centers with difficult people? Because they hope that if they are a pain to deal with, you will just go away. Example in point: DIRECTV.
It's bad enough when you invite people to your house to watch a sports program on pay per view, only to have your DIRECTV system simply stop working. It's worse when the person who answers the call on DIRECTV's customer service line can do absolutely nothing to correct the problem (however, at the very least, she was relatively nice about not being able to do anything).
The next day I called DIRECTV to try to find out what we would have to do to get this fixed, and I talked to an unidentified female employee. She immediately started by telling me how much it would cost to have them come and fix this. When I explained to her that the system had just been installed and that this was surely covered by some kind of warranty, she responded by hanging up on me!
After calling back (after being left on hold for fifteen minutes before being transferred to the customer service department), it turned out that my system was improperly installed and that the service call to correct this problem would in fact be covered by my warranty. In other words, I was right, the unidentified DIRECTV employee who answered the phone was wrong, but it still took me two phone calls and a morning of aggravation to get them to correct a problem that was clearly their fault to begin with.
Needless to say, this isn't the last they will hear of this.
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