Okay, so not all companies are perfect. In fact, NONE are. DirecTV makes mistakes, that much is true. But honestly, I am sick of hearing "DirecTV stole from me." That is nonsense! You get a copy of the customer agreement when you start up. Read it! It is not DirecTV's responsibility if you do not read your contract. If you read it and don't understand, then ask questions!
As a customer, I have realized that if I have issues with overcharges or technical issues (which are few and far between), all I have to do is call them up and the problem gets resolved. Yes, sometimes it can take a while. The thing is, DirecTV is a large company and they DO have many agents working to take our calls. It gets even worse with Dish Network or Comcast or Time Warner. So stop complaining and pay your bills!
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