Okay, so not all companies are perfect, in fact NONE are. Directv makes mistakes, that much is true. But honestly, I am sick of hearing "directv stole from me". BULL!!! You get a copy of the customer agreement when you start up! Read it!!! It is not directv's responsibility if you do not read your contract. If you read it and don't understand, then ask questions! As a customer I have realized, if I have issues with overcharges or technical issues (which are few and far between), then all I have to do is call them up and bam, the problem gets resolved. Yes, sometimes it can take a while. The thing is, directv is a large company and they DO have many agents working to take our calls. You get even worse with Dish Network or Comcast or Time Warner... So stop complaining and pay your bills!
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