On September 25, I order 1 Singer Lazer Vacuum. The TV add said I would receive another one at no charge. I would also receive a steamer at no charge.
The amount of the order should have been less than $100.00.
My bank is reporting to me that the company charged $511.67 to my account. The amount charged was over the limit I had in my bank, so my bank did not pay for it on September 29th At first. I called the bank to find out why they charged me an over draft fee of $28.00 when I had over $300.00 in my bank account. That's when they told me how much Singer was trying to charge me. The bank canceled my ATM card but it was too late on October 3, the charge went through. I called the bank and they said once Lazer received a confirmation number from my card it was unpreventable.
I called Lazer's customer service line and after being on hold for over an hour, I talked to Jeff. He told me that the order was put through for 4 vacuum cleaners and upgraded to a deluxe order. I did not order 4 vacuum cleaners or an upgrade. I canceled the order with Jeff, and he said he put the cancellation through, but the order may have already gone out. He gave me a Fedex tracking number of 477887010379 and a reference number of 7712753 which was bogus. He said I could check to find out if the order was shipped through Fedex. I called Fedex and they said the tracking number is invalid.
I tried calling the phone number (800) 716-8667, but no one picks up. I am worried I will not get my money back.
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