I phoned 1-800-914-0194 in last August in response to an infomercial for Lazer Storm vacuum cleaners. The offer was buy one vacuum and receive a free vacuum for 3 payments of $39.95 plus S&H of $18.50 for each vacuum. I authorized the above purchase. (I declined all other offers; steamer, warranty, filters, etc.)
When I received my credit card there was a charge of $153.90 on August 22 for IGIA. Since I did not know that Lazer Storm was IGIA and I did not recognize the amount, I did not think it was for the vacuum's which was the only thing I had ordered on my card. (I had not received the vacuums yet either) I phoned customer service at 1-800-716-8667 for 3 days and only received a recording that they were not open at those times. I finally called my credit card company on September 19 and told them I did not know what the charge was for and they put a dispute on the charge.
Later that day I finally got through to the customer service and an extremely RUDE woman told me that I authorized and "easy pay" option so they could take the entire amount out at one time, and that I ordered 4 vacuums and I still had an outstanding balance of $159.60 cents. She had me so upset, because I did not authorize this payment option, nor did I order 4 vacuums. The woman that was so rude to me over the phone hung up on me after I asked her her name. As far as I'm concerned, this company should not be allowed to do business at all. They are extremely fraudulent and dishonest!!!
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