I went on-line and "inadvertently" ordered the Singer Lazer Storm vacuum cleaner. I say "inadvertently" because I never actually confirmed an order; however because they require your credit/debit card number before you can go past page 1, my account was charged with ordering the vac.
The very next day (Aug 23rd) I noticed the charge amount was already deducted from my account. I immediately called the bank, but they told me there was nothing they could do about it.
I called the customer service line and was put on hold for well over 45 minutes. I tried the email approach (which while on hold, they tell you will provide "faster" service). The email response that I got back within the 24 hours read as follows:
Call 800-711-8357, the same number that said to send the email.
I have actually gotten through to a customer service rep on two (2) separate occassions. They keep telling me that the credit is "in the works" and even provide me with a credit transaction number! It is now Sept. 27th and I have yet to receive a credit to my account.
This company is most definitely a "RIP OFF"!! I am out $141.27 and no vacuum cleaner either!!
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