Well I began my service with Suncom (AT&T) a few years back and then they merged with Cingular recently? So we all think?
I received a letter in the mail stating my phone would be shut off if not switching over to cingular?
Well this is where they get you. It says you have till June 1
Well I wasn't for sure I wanted to stay with them, until the last day. Well at this point I had to call in and do it over the phone. The Cingular guy was very helpful (the only one I have found so far) and stayed on the line with me for nearly an hour talking about different phones.
Then he said ok what about the other number on your bill. I asked that it be shut off he said ok done. Mine meanwhile was "ported over" to Cingular (God Forgive me)
Well then I received a bill in the mail from Suncom.
It said I owed for both phones 110.95 for the billing pd. Get this of June 01- June 30. When the phones were both automatically shut off on June 6. They said this would not be returned to me if I pat it, but my husband's credit is at stake if we don't.
I really need some legal advice.
This would be an excellent "case" for a lawyer to pick up, since theres so many of us complaining.
They are now trying to tell me that my other phone wasn't merged over I will def. Have to pay for it? Yet the phone can't be used, because service is off.
I spent nearly three hours with suncom & cingular on the phone.
It's like we had two companys working against each other. Is it really a merge? If so would I be dealing with one company?
Other probs.
My sister sent off her phone because of a battery; she got a loaner phone. This was back in Dec, and she to this point has never received her phone?
Thanks@!
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