I noticed a charge on my checking account for $39.91 from ATT. There was a number given next to the charge on my bank statement.
I do not have an account nor did I ever have a account with ATT. I called the number which was 1-800-222-0300. Apparently this is an offshore number because I could not understand there "customer service specialists" or there "account specialists". These specialsts also did not understand the problem. I am guessing they were reading from a computer screen because they kept asking me for my account number. I explained to them numerous times I did not have an account and the reason I was calling was to discuss this unauthorized charge.
After being transfered from department to department dealing with the same treatment that "you must have an account sir". I was even told that I probably paid for my friends account.
I finally spoke with a "supervisor" who indicated that I would have to make photocopies of my bank statement, highlight the charge, pay postage, and wait for a response. This was unacceptable to me.
First off, they were unauthorized to take the funds from my account, second of all, they had no safeguards whatsoever in place to trace this withdraw even when I suggested to give them my account or routing number.
I understand mistakes happen. Unfortunately, I do not understand how they got my account number. Maybe this was a case of identity theft or carelessness. The point is that they have no way of tracking there witdraw of payments without a account with them. How do they know who they are taking funds from? I got no possible explanation.By the way, after talking with every "specialist" and before being transferred, they all tried to sell me ATT service. What a ripoff!
Bob
Milwaukee, Wisconsin
U.S.A.
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