I was a Suncom customer for six months. During that time, I was on what Suncom calls their "Unplan", which involves no minutes—there is unlimited talk time for a set monthly fee. However, I had friends that I would send text messages to, which cost extra, and Suncom also offered Internet service on the phone, which I did use.
As a result, my bill was always higher than the standard rate for my plan, but I paid the bill every month. Around the first of June, my phone suddenly stopped working, so I called customer service to find out why. I was told by an account rep that they had disconnected my phone because 50 percent or more of my usage was on a network other than Suncom's! I live in the country, and after getting Suncom service, I discovered that they had extremely poor cellular reception while I was on the Suncom signal. However, my phone would automatically switch over to a Cingular signal, and the service would be extremely better. I had no control over that—the phone chose the best receptor. I was also told by the account rep that I could not EVER get Suncom service again, even a pay-as-you go plan! I had another account rep tell me that my phone was disconnected because of excessive roaming charges.
I never went out of the calling area, and I NEVER got a roaming message on my cell phone. Since Suncom doesn't offer any itemized bills, I could never see for myself if I had roaming charges. I think that what they did, cutting my phone off like that with no advance warning, and for such a pathetic reason, is just that—pathetic, bad customer service, bordering on customer abuse. I was also told, by the very person who helped me get the Suncom service, that they had done the same thing to another customer, and that that customer was in the process of suing them. If any attorneys visit this site, please tell me if that would be viable cause for a lawsuit against this company.
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