On January 12, my wife bought a Samsung cellular phone at our local Best Buy store which at the time had a 150.00 dollar rebate if she renewed her contract with Sprint for a duration of 2 years. The sales person told her that she did indeed qualify for that rebate. What this sales person somehow forgot or didn't know about was that Sprint required a total of 18 months of prior service with them in order to be eligible for this rebate.
Needless to say, despite having mailed to Sprint the Best Buy, Sprint rebate forms, and a copy of the sales receipt, 4 months later there was still no rebate in the mail. Puzzled by this long delay my wife called Sprint and after being told to call this number and then that number by several Sprint customer service employees, the response received was that she didn't qualify for the rebate because she didn't have service for longer than 18 months.
So in summary and to make a long story short, what was supposed to be a 29.00 dollar phone after all rebates ended up costing 179.00 dollars. This was all because of a (probably intentionally made) mistake that was made on the part of Best Buy and from the reports that I've read, it's an all too-common one. The only rebate that we did receive was one for 30.00 dollars that the phone had apart from the 150.00 dollar one that we never got.
That's how Best Buy all of a sudden became Worst Buy in our minds overnight.
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