I want everyone to know the truth about Dell Computer Corporation based in Austin, TX.in about 2000 they opened up offices here in Nashville, TN doing the same thing they do in Austin, TX - Most of Dell's employees are NOT Dell employees at all. They work through a temp agency, one mostly used called Spherion in which they hire temps for 90 days, keep them, and let them go. This way they dont have to pay benefits and etc... Here in Nashville there are two Spherion Temp offices which are 100% dedicated to DELL only, they are NOT used for anything else or any other company, JUST DELL. Dell is sooooo very crooked and evil its not even funny. The things they tried to teach me and tell me to do were just so morally wrong. If you dont have enough service plans sold which are extended warranties, or add on items such as a printer, camera, or etc. Then you will be terminated via your temp agency Sherion.
One day while working, through Spherion of course on my team, nothing but Spherion reps, or course it was time for my whole team to go on a 15 min. Break and I was on the phone with a customer trying to sell a computer in hopes of one day getting to be hired on by Dell fulltime, which is near impossible. So my whole team went on break and I was still on the phone with a customer telling them about all the different lines, models, types, and time went by, 15 minutes passed, and my team comes back from their break, and I am still on the phone with this customer. After I get off the phone with the customer, I ask the Coach on the team who assists the manager of the team who works for Dell if I could go on break because I was unable to go because I was on the phone with a customer. He tells me that I need to priortize my calls and manage my time better, and tells me to go on break, but the next time that I won't get one. I swear to GOD and my life that this is true and fact, and will so wear on a stack of Bibles on this one.
All Dell does is provide false hopes about a secure job. It is one of the most stressful jobs I have ever had in my entire life. Everytime one of those Spherion Reps comes over to your section and you see them coming you have a quick panic attack and think are you next to be fired? Kinda like the same feeling are you going to be the lucky feeder mouse to get fed to the snake. After my 3 month trial basically with Dell, One Friday morning I get pulled into a room, they shut the door and precede to tell me that my numbers are low and Dell wants my assignment to end with the temp agency. I had never ever been fired before from a job, I sat there for the longest crying my eyes out unable to figure what I did wrong. The only thing you could do is to ask God to help you get the strength to pull through it. This was 4 years ago this happened to be back in and believe it or not but I am starting to cry now as I write this because I have and still have friends that I cant warn in time not to go there and have this to happen to them. I dont know how the Execs and CEO of Dell and Spherion can sleep with themselves at night doing this to people. Dell rates you on whats called metrics and close rates. Your close rate is how many computers you sold divided by the number of incoming calls you received. You cannot control your incoming calls because some calls could be an acutal customer wanting to buy a computer, you could get wrong numbers, transfer extensions, someone needing tech support, someone needing to talk about their financing bill, or calls dropped and all that counts against you. It is near impossible for EVERYONE working for DELL to deliver what they want.
Late
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