I have contacted the Attorney Generals office in TX to report this (what I consider consumer fraud by using the same kinds of tricks on the Rip off links below)
I bought a NEC Lap Top and got the Extended Warranty from Circuit City in 1998. The Extended Warranty on the NEC expired on 11/7/02. We reported an issue with the NEC on 10/24/02 described in the attached with the associated incidence/case numbers.
GE Zurich is claiming that a power issue was never documented yet we where told to order and replace the Battery (10/24/02). Subsequent use clearly has shown this issue was not resolved yet GE Zurich claims they can't do anything since the warranty has expired (despite the fact that the issue was reported prior to the warranty expiring and that GE Zurich assured us on 10/24/02 that if we still had problems it would be covered) On 10/24/02 I was called by Shakil from Customer relations in GE Zurich. He told me the NEC warranty expired and a power problem had never been reported.
I know we reported it but unfortunetly there is no way to control or validate what was written on the report by the Tech. When I asked him to speak with his supervisor he told me that he didn't have one. When I asked to speak with a manager he refused to give me a manager.in general he followed the same tactics described in the links below (I strongly suggest you look at them very carefully). I want a qualified tech locally in Chapel Hill, NC to repair this problem with no charge to me.
Today (12/27/02) John from GE Zurich called me claiming he was a manager and basically indicated that the warranty had expired and there was nothing they would do to honor the extended warranty despite the fact the problem had been reported on 10/24/02 prior to it expiring on 11/07/02. He also told me that the power issue had not been documented on any report therefore was a new problem after the warranty had expired (also false). He then told me GE Zurich would not be able to do any more and then hung up on me.
Regards,
Life is 10% how you make it and 90% how you take it!
Http://www.dallas. BBB.org/commonreport.html? Compid=23003625
Http://usacomplaints.com/reports/ripoff33855.htm
Http://usacomplaints.com/reports/ripoff33914.htm
Http://usacomplaints.com/reports/ripoff5358.htm
Based on the BBB link above the the Principle for this company is Bill Cunningham at 1-877-512-5278 X4401
I have also reported this problem to Executive Management in GE, Circuit City and NEC and will continue to report to other executives in any of GE Warranty Management Inc. Partners (sorta like a hobby)
Sig
Chapel Hill, North Carolina
U.S.A.
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