I purchased an IBM Laptio through Circuit City and purchased an extended warranty at the same time. The warranty is serviced by GE Zurich.
The Laptop USB port was defective and after 1 year of light usage the USB port lost the internal spacer bar that prevents the USB plug from being inserted incorrectly. As a result, I ended up inserting the plug backwards.in a properly functioning port this is impossible as the port will only allow the plug to be inserted in one direction.
When I called GE Zurich I was serviced by a hoistile and abusive Tech who told me that they would not honor the Warranty because I abused the PC. I tried to explain the problem originated in a faulty USB port but he told me I did the damage.
As a retired IBM customer service engineer (30 years) I know I got dumnped by a company who does not want to honor their agreements. Their Tech obviously did not know how a USB port works and rather than listen to my explanation cut me off and made the determination that I would not receive service.
It seems to me that any company in the service business should employ Techs who are customer oriented and knowledgeable. They should at least be able to carry on a cogent conversation and explain their reasonong.
From the treatment I received I conclude that GE Zurich is an HMO of PC Warranties. Dont get scammed by buying an Extended Warranty through these turkeys.
Clickhere to read other consumer complaintss on Zurich
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