Directv
Poor Customer Service. I have had two HD DVR systems fail on me and they have the nerve to want me to pay $49.00 for a technician to come out and take a look at it.in addition to this, Directv only offers 3 business days service to get a new receive out to me. When a asked a supervisor for better customer service and asked if this is how they treat their long time customers. The supervisors reply was "yes." I would have cancelled these people a long time ago, but they are the only ones with the NFL Sunday package which is a must for my husband. If you are thinking about going with Directv and do not require the NFL
Sunday package, I would definitely think again. Prior to this issue, I had a problem with them installing my HOME DVR system and it literally took two weeks to find and settle the problem. I was told on multiple occassions that someone would call and no one ever called or came out.
The supervisors at DIRECTV need customer service training urgently
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