Hi am sathish i bought a samsung led tv 32 f4100 from viveks showroom on 03/11. On the very first day i faced a problem usb data transfer is not working fine in the tv. Third day demo person came and gave a demo about the tv and installed the wall mount stand i asked to that person about the how to transfer the usb files and he explained me and tried to transfer files but its not worked properly he said some issue on the tv other technician will come and solve this issue he said. I locked a complaint technician came 08/11 on that time it was fine he said there is no issue on tv its pen drive problem and that complaint was closed. I bought new pen drives but the problem persists randomly. After two weeks later i noticed a some humming noise coming from tv. I complaint in samsung customer care complaint on 21/11 technician came on 25/11 the person who came for pen drive issue mr sugumar he said there is no issue on tv problem is in your house there is no proper ground earth connection and some neutral space interlinking is there something he said after that he gone but complaint still open. I called the electrician and checked the electrical lines electrician said there is no issue with electrical lines i checked the my tv in my friend house there is also same noise coming. Again i called 1-sam-sung customer care i explained about there is no electrical issue in my house. I asked for refund of my money they sent other technician on 05/12 mr pramoth he saying this sound is normal with all samsung led tv because of design is like that. I informed to tech mr sugumar said some electrical problem but now you are saying this is design fault its common with samsung led tv. Mr pramoth (tech) said this is common problem refund is not possible. I asked a written letter about this issue and mention not possible to refund money i deal this with legally he said you contact call centre spoke about this and he leave from my home and i called call centre there is no proper response. Its a worst service from samsung but am sure i take this issue to consumer court i get my refund. Regardssathish
0 comments