The following can be summed up as:
1. You may not get what you think you are getting after you recieve your first statement.
2. They sugjest you review your first statement carefully. However they don't tell you that it takes 45 days to get your first statement. It will then be past the 21 day return policy and you will be stuck with it and credit terms you didn't agree to.
BBB Reliability Report
May Not Be Reproduced for Commercial or Sales Purposes
Dell Financial Services
12234 North IH 35 # B
Austin, TX 78753-1705
(877) 663-3355
Phone Number: (877) 663-3355
Membership Status: No
Type-of-Business Classification (s): Consumer Finance & Loan Co.
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Complaints processed by the Bureau in the three year reporting period have been resolved. Consumers allege experiencing confusion with the special promotions and offers for features of the Dell Preferred Account. Consumers should note that applying for Dell Preferred Account does not guarantee their qualification for special promotions or offers, i.E. Low interest rates or no interest for 90 days. Consumers may be offered a Dell Preferred Account without any special promotions or offers. Annual Percentage Rate, credit limit, and special promotions and offers vary for each customer, depending on their credit history and Dell Financial's underwriting criteria. Consumers should carefully review the terms and conditions contained in the Dell Preferred Account credit agreement, as soon as they receive it. If consumers choose not to accept these terms and conditions, they must recontact Dell Inc., within 24 hours of receipt of credit agreement using the number provided, and either cancel the Dell order or arrange for another method of payment.
Additional Information
Additional Phone Numbers: 877-577-3355
Report as of 01/05
Copyright Better Business Bureau, Inc. Serving Central Texas
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment.information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.
The following can be summed up as:
1. Your extended service contract isn't worth a dime.
2. You may or may not get the No intrest promotion promised.
BBB Reliability Report
May Not Be Reproduced for Commercial or Sales Purposes
Dell Inc
1 Dell Way MS 8210
Round Rock, TX 78682
(Yahoo Map)
(512) 338-4400
Local Business Start Date: May 1,1984
Type of Entity: INCORPORATED,
Principal Contact: Tom Fogle
Customer Service Contact: Tom Fogle
Phone Number: (512) 338-4400
Fax Number: (512) 723-7365
Membership Status: Yes
Type-of-Business Classification (s): Computers-Dealers
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Complaints processed by the Bureau in its three year reporting period have been resolved.
Additional File Information
It is important to fully understand the Next-Day/In-Home service warranty offered by the company. A technician will be dispatched if necessary only following phone-based troubleshooting. To receive next business-day service, Dell must notify the service provider before 5 PM (depending on service contract) customer time. Also, according to the company, the warranty does not cover software, including the operating system and software added to the Dell-branded hardware products through their factory-integration system, third-party software, or the reloading of software. Non-Dell branded and Solution Provider Direct products and accessories, products with missing or altered service tags or serial numbers, or products for which payment has not been received are also not covered under the warranty. Before you return a system for repairs it is important to back up any data on the system. The company is not responsible for any lost or corrupted data. Complete information can be obtained by calling 1-800-915-3355 or by visiting dell4me.com/termsandconditions. According to the company, Dell Computer Corporation and Dell Financial Services are separate corporations. Dell Financial is a financing entity distinct from Dell Computer, and as such is solely and exclusively responsible for the administration and management of any financing agreement between the consumer and the company. Dell Computer is responsible for technical support and warranty assistance, but Dell representatives have no authority to act on behalf of Dell Financial in any capacity.
Additional Information
Additional Doing-Business-As Names: Dell Catalog Sales LP
Dell Computer Corp
Dell Home Sales
Additional Phone Numbers: 800-624-9896
800-624-9897
Report as of 01/05
Copyright Better Business Bureau, Inc. Serving Central Texas
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment.information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.
Atomic
Modulator, Tennessee
U.S.A.
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