I have kept detailed notes of names, times, dates, conversations almost verbatum but will not post those details. Here is a general synopsis:
Hours upon hours were spent asking for technical assistance from Dell Tech Support persons. I swear these Tech Rep's are either retarded or played the role of such. There are so many issues with this computer, i won't list them. Put simply, this computer and its operating system are plagued with faulty parts and many software bugs. Dell purposefully let the one-year warranty expire and never had any intention of approaching any of the problems i was reporting to them.
During the many attempts for help from Dell, i've been lied to; decieved; hung-up on; passed from person to person with out any reason; told that if i buy yet another extended warranty (we already had one that was to take effect after Dell's expired) that this person could fix everything; given the run-around; told to wait three days for the "ownership" of this computer to be changed about ten times and it never happened... On and on and on.
If there is a class action lawsuit in Texas, please contact me and i want in: (can't post my email. Hopefully it will show on this post). Dell should be held accountable for this. This kind of fraud should not happen in any country, even the US.
The better business bureau has allowed Dell to play by "Dell Rules." they actually consider my case resolved??? One BBB agent said Dell had 100% resolution of customer complaints and today another BBB agent said Dell have over 100% resolution of customer complaints. Consumer Reports also gave Dell outstanding marks. How is this possible after the NY A.G.'s lawsuit? It seems these reporting agencies are paid in full by companies and don't provide any real stat's for consumers
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