My wife and I purchased a tv a month ago. After watching it for 4 hours, the picture went out. We filed a claim with Coby and was told a new unit would be shipped to us and that we should send the defective unit back upon receipt of the replacement. 2 weeks later we received return shipping labels and a letter from the warranty department stating that when we received the new unit, we were to return the defective television in the new box with the provided labels. 2 more weeks passed with no tv, so we called to check on it. We were told that there was no tracking number of any kind and that we should send back the defective unit first. I explained the situation and read the letter from the warranty department. The representative told me the letter was wrong and that the rule had changed. I advised that I was just trying to follow the directions I was given and he stated that we would not receive a tv until we shipped back the defective unit. I explained that this wasn't possible because we had no 55 inch tv box. He advised that there was nothing further he could do.
I called back and spoke to another rep who advised my claim was filed on 3-19, and that the rule changed on 3-21. He placed me on hold to seek advice from a supervisor. He returned to take my email address and told me someone would get back to me. Seriously? I paid for a tv over a month ago and have nothing to show for it. There is a defective 55 inch tv sitting in the floor of my house and I still have no answers. A purchase of this kind is quite an investment for me and I have looked forward to owning one of these for a long time. I have no tv, and no answers.
I am very angry, confused, and feel as if I have been brushed of as insignificant. I have placed several calls to customer service and sent them emails. I hope I get an answer soon, I think I have been very patient.
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