I received a defective tri meter from http://sunflowersupplies.com / purchased through ebay.com and the meter did not adjust for PH and I contacted them through emails. My contacts name was Ryan, he explained there was a 1yr warranty, no problem. I didn't need the meter until my second tank was ready so the unit sat in the box for 2 months before I contacted them again for an RMA number. This company doesn't do RMA numbers and they gave me an address to send it to, I sent it 3 day priority. A couple weeks went by without a word. When I contacted Ryan again with my tracking number in hand he said, that is my other address and he would "check for it". Who does this? Someone wasting time I found out latter. It took another 3-4 weeks to finally get another defective unit. This time it was defiantly a customer return, there were missing parts and a digit making up the PH number, this time he was trying to get me to "UPGRADE" to a "BETTER" unit. He was trying to charge 169.00 more than the same unit off Ebay from china. I told him no thanks to pricy and sent the unit back, again no acknowledgement they received the defective unit. The following is a direct copy & paste of the last two emails, please excuse the spelling error as I was pretty pissed when he tried to say my warranty has run out-Sept 22nd 2011 is the purchase date, when should it expire Sept 22nd right? Not according to Ryan at sunflowersupplies.com
Ryan's email -
These only have a 1 year warranty... You are past the warranty period. The manufacturer wont take it back. SorryRyan
My Reply -
It hasn't been a year, what the hell, September of this year, and I won't
let you put me off furthermore. I work for Ford Motor Company and legal
services are still free to me. You will be haearing from them.
Thanks For Nothing, Ryan
Robert F
I have every email from this guy and will be handing this over to UAW Legal Services-
I will NEVER purchase from these guys again and I have made many purchases until this tri-meter. I will post the outcome.
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