In august i was on a month-to-month plan with t-mobile which i had been with for a year. Prior to that i had a year contract with them. Anyway, it was time for me to upgrade my tri-band cellphone. When i called t-mobile to see what offers they had on these they stated that if i RENEWED my contract to a ONE YEAR vs. Month-to-month, i would be eligible to get the Sony Ericcsson T610 that was $174.99, BUT with a $100 REBATE. They billed my account for the $174.99 and i received my new cellphone, but there was NO REBATE FORM inside.
So i called T-Mobile 'Customer Care' and relayed to them that the REBATE card was not in there, the representative said she could not send me a REBATE FORM, but i could download one on-line. The representative also said TO BE SURE YOU MAKE A COPY OF EVERYTHING YOU SEND IN as these things seem to get LOST. Heading the woman's advice, i downloaded the form, followed the instructions on the FORM, included all the BARCODES/SEMI labels, etc - made copies of the documents, etc.
This week (15 Nov) i received a letter from T-mobile stating that i was NOT ELIGIBLE for the $100 REBATE as i did not include the LABLES. I called them explained that i DID include these and i have a PHOTOCOPY of what i had sent. The SUPERVISOR said I am sorry we NEED the ORIGINAL BARCODES/SEMI lABELS in order to give you the REBATE. I obviously do not have these as I SENT IT TO T-MOBILE. And they are unwilling to honor the REBATE even if i send them the PHOTOCOPIES.
So how is that for business ethics with a major corporation. And how may other people have they done this to?
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