Usacomplaints.com » Education & Science » Complaint / Review: Equiteric HorseloverZ.com - Knowingly selling items no longer in stock, slow shipping, poor customer service. #264924

Complaint / Review
Equiteric HorseloverZ.com
Knowingly selling items no longer in stock, slow shipping, poor customer service

Over the past several months, I have watched the rapid decline of this companies sales performance and customer service. Starting in November every order I have placed has been extremely slow in shipping (30 days for one particular order). All but one order has been shipped incomplete-customer service stating items were backordered-while similar items continued to be posted and sold on ebay daily.

Currently I am awaiting the arrival of 3 items (one paid for in November) purchased at auction then reported as 'out of stock'. One item was refunded even though it too was an auction item.

Why is this company continually allowed to fraudulently advertise items for sale which they do not have?
Responses from customer service are slow and elicited only after a continuous barrage of emails on my part.
They promise to keep you updated as to the status of your orders while at this moment, I have an order with them-placed and paid on 12/24/07-of which I can find NO INFORMATION on at their website at all!

I am extremely dissatisfied with their poor performance and will be forced to take my business elsewhere.
While they seem to be satisfied with their level of performance, I am not. Sadly, I feel only a rapid decline in their customer base will bring about a course of remediation on their part before they lose even more clientele.


Offender: Equiteric HorseloverZ.com

Country: USA   State: Pennsylvania   City: Hazleton
Address: 254 North Cedar Street
Phone: 8778047810

Category: Education & Science

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