I have had a problem with this company for almost a year. Here are a few incidents
I had one of the drivers stop by my house to collect the money for that month. He told me I owed 225... I said no I usually pay 249. He said "Yeah I know but im not getting involved in that I just want to collect the money that is suppose to be paid The paper I have here says 225. And thats all I want to get" I asked him why? Whats going on? He was a nice guy, he was knew at the company and was always nice to me. He explained that the manager Shaine {whom I dont get along with} had admitted to him before he left the store to come to my house that he wanted him to collect the 249. That he was charging me extra because he doesnt like me and because we've had our disagreements in the past. I didnt want to pay after I heard that but I gave the driver Jason 100. Out of my pockets and told him to have shaine call me and we'll talk about the rest of the payment
I have been over charged by this company. I thought I was paying 249.18 a month for the furniture I am renting to own. But when I spoke to the other manager fernando, {because shaine refused to return my telephone calls}. He said my agreement only says 225.01 a month, he doesnt know why i am paying 249. Then he says Oh I see why... Its due to late fees... The problem being. I never paid late. If not on time, then I paid early. He said I dont know why its for late fee's cause we have a 7 day grace period and even after that its only a 5 dollar late fee charge. And he said he wasnt sure what was going on.
Then he says oh I think its because you signed a waiver saying we could charge you extra for insurance on the furniture. And I know for a fact I never signed a waiver to be charged extra. He admitted that they have a copy of my I.D. And that the signature on my I.D. And the one on the papers do not match at all. Not even close. So someone at that office forged paperwork with my signature on it just so they could charge me extra. I also found out that the hundred dollars that I gave the driver to turn in as a partial payment was never entered in the computer, they gave me a statement saying I still owed 249.18.
Then back this past summer. I was 5 days late on my payment... But still well within my grace period. They came to my house when I wasnt home and harrassed my pregnant wife in fromt of my kids. The guy shaine come to collect the payment she told him i wasnt home to stop by later. He then asked to use the phone so he could call his boss charlie. My wife reluctently said yes and let him in to use the phone. Then he walked over to the furniture we were renting and started moving my stuff off of it and was taking it... Walked right out the front door with it. They were going upstairs to get the bedroom set when my wife threatened to call the cops. So they left... They didnt give her any paperwork to sign for the furniture they took or anything. Then they continued to charge me for it for almost a month.
Please can someone help me with my situation
0 comments