I was watching an infomercial for a company called Shapely Secrets. I was intrigued so I called and ordered the product. They shipped it to me promptly but they charged me $19.99 in shipping and handling, which I was totally not expecting because they had not told me. Then a month later when balancing my bank statements I find out that they had shipped me some vitamins that I had not received and charged me another $19.99 plus shipping for a product that I had not ordered nor had I ever received. When I called to complain they refunded the $19.99 but not the $6.50 for shipping. Also worth mentioning this debit had cost me $17.50 in insufficient fees, which they would not refund. Now, a month later, as I am balancing my bank statement to find out why my account is overdrawn, I discover that another company called Buyersedge has debited $16.95 from my account for a product I did not authorize. Where did they get my debit card number??? Shapely Secrets.By the way, this cost me another $17.50 in insufficient charges. When I called to complain they agreed to refund the $16.95 but not the $17.50. My only recourse at this point is to what for the credit and have my debit card cancelled and reissued. I am so mad that I do not even use the product that I ordered. But I am afraid to send it back because I do not want them to have any more access to my financial information. I will never again order anything off of the television.
Very angry consumer,
Debbie Townsend
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