Just wanted everyone to know what problems we are having with Golds Gym, so it doesnt happen to anyone else. I am just going to say beware of Golds Gym. We are signed up in Conroe, TX.
So anyway we were happy with the Gym after signing up. Then my wife suggested I sign up with a personal trainer. So I talked to their personal trainer named Sean McWhorter. I told him I would like to sign up for a month, 2 times a week. I told him I had to wait till my tax return comes. So when my tax return came I talked to him again and he said if I do the 8 sessions I can get it for $320, plus with other fees it would come out to $370.
So I did it, we had to go to the computer, he said I needed to sign on the computer pad, to say that I agree with the 8 sessions, another signature to debit the amount, and then lastly my initials saying that the 8 was none refundable. So ok, thats it I am signed up for 8 sessions, that was on 2/16. So, nothing was said about a contract so I wasnt thinking anything about it. On 4/18, I checked my March bank statement, which became available on 4/16. I was charged 320 on 3/16, so then I checked online banking and again charged 320 on 4/16. What the hell.
I called up the gym and asked for a manager. I was told he wasnt there. So I talked with the sales manager. I told him I bought 8 sessions on 2/16, and I was being charged monthly. He told me to wait. So I waited and then he said I signed a contract. I told him NO, I signed up for 8 sessions. He said I signed a contract for 8 sessions a month for a year. I said no I didnt I was told only 8 sessions and that Sean had clicked off the reoccuring monthly charges, so Id only be charged for that month.
So, me and my wife went in to Golds Gym in Conroe, TX to see if the manager was really there or not. He wasnt, talked to the same sales manager, and he said the same thing, that I signed up for a year. I again stated I only signed up for month, and that I didnt have any contract. So, he disappeared and went to the printer. He gave me 2 pieces of paper, it was a contract with my signature. This is the FIRST TIME I ever saw this document. So anyway we left.
I called the next day from work, and got their manager, RONNIE STARR, remember that name, dont deal with him or this gym. He said I signed a contract but would talk to corporate about it. I got a call the same day from Ronnie saying that they couldnt do anything about it because I signed a contract. I told him that the first time I saw a contract or even knew anything about a contract was on 4/18 when we went in on the day we first complained.
We requested they called Sean McWhorter to see what he said. They absolutely refused, saying he no longer works for the company and they cant contact him. There is something going on when they wont call the person that signed me up.
So, now, Im going through the BBB, which they are no help. They just relay the emails between us and them back and forth, thats it. Everything is at a stand still. So all I can do is warn everyone else. They are cheats and liers. Stay away from GOLDS GYM and from Ronnie Starr, or Sean McWhorter. Cheats all cheats
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