I had Vonage. And it was like dealing with a bunch of con artists. First I bought the equipment... The service never worked properly. I tried to cancel after 1 week they came up with some obscure notation that I would have to pay an additional $100 to do so. I found out later that Ithis was not true and they said this in order to keep me as a customer. The terms of use posted on their site seem to change. There is no trying it to see if you like it as they say. I wound up having it for an entire year... Finally I could deal with it no more.
I called to cancell and they said I had to notify them via email that I wanted to cancel. This was after being on hold for an hour, on the cancellation line. I did both.
It is clear in my dealing with them and their response in making me jump through the hoops in order for them to return money that they are not entitled to are soley designed for them to to force you to give up. This has to be unlawful. I never did get the first withdrawal back. They seem confused that I would be entitled to a refund... Now they say it has been to long a time to get the first refund back.
I checked on the Internet and there are hundreds of stories like mine. I should have checked earlier... I would have maybe avoided this con game.
It is all such a shock that this kind of thing can go on here, but it is sadly happening more and more often.
If ever there is cause for a class action law suit it's this one, I would think.
Today they charged my count again, they do not seem to have documented any cancellation, I called and had refund discussions again, even though I spoke to supervisor Jennifer #26243, this is just unbelievable. I had to cancel my credit card finally.
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