Here is the text of an e-mail I sent to Hughes Net today:
I have run out of patience trying to resolve the unacceptable service (throughput speeds) with your company and tech support. They did in fact resolve my problem about 3 weeks ago but whatever change you made to the network (on your end) lasted only about a week or 2.
I am back to the same issues that I have documented with your company over the last 3-4 months (since I upgraded to the HN7000S). I spoke with your advanced tech support people yesterday (2/9/07) and they deny that they did anything a couple of weeks ago when my service suddenly (the day after I called and strongly complained) began giving me speed tests that actually met (for the first time) your advertised speed levels. It was strange that on the day my service began to run as advertised I received a call from your tech support asking me how the service was running.
I want to make it clear that I do not want to be charged for your service until you correct the problem permanently. I am completely dissatisfied with the service and your support.
I do not want to be disconnected from your service as Internet service is critical to my day to day functions. As bad as your service is, I still need it because there are no other options available in my area at this time (not to mention the money I invested in hardware and installation for your service).
I have filed complaints with Maine's State Attorney Generals office, the FCC, FTC and BBB. I'm sorry it has come down to this but your company is in a state of denial and you give me no choice.
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