» Internet & Web » Hughes Net, Upgrade for better high-speed internet extremely slower. Hughes Net told us for faster speeds go online between 3 A.M. To 6 A.M.!

Complaint / Review
Hughes Network Systems, LLC
Hughes Net, Upgrade for better high-speed internet extremely slower. Hughes Net told us for faster speeds go online between 3 A.M. To 6 A.M.!

We had Hughes Net internet for sometime and discovered that the speeds were terribly slow and becoming even worse. When we complained to Hughes several times, each time they would blame the slow speeds on the weather, even when the weather was very good. Hughes also blamed the slow speed on poor signals or technical difficulties on their end, which they said was being worked on.

We finally discovered that the part of the roof that Hughes had installed their satellite dish was not picking up signals as well as their claims and advertising as they installed the satellite dish when there wasn't any leaves on a neighbor's tree during Autumn. When Summer arrived & the tree was completely covered with leaves, the tree was blocking out our signal 98% of the time.

After making many phone calls of complaint to Hughes, which took a few months, they finally sent someone to re-position the satellite dish. Our internet speed picked up for a while and then once again became impossibly slow.

Once again, we were spending a lot of time making phone calls to Hughes & not having our problems resolved to our satisfaction. Then Hughes called us and informed us that they would be upgrading our internet service but did not tell us until after the new system was in place that there was going to be an exhorbitant fee for the new equipment plus a sizeable increase in our monthly statement.

A couple of months after the upgrade, our internet speed not only became even slower than before we upgraded, it became even worse. Upon calling Hughes with complaints about the upgrade, they informed us that we had to use their online tools for trouble-shooting or we would now be charged every time we phoned tech support.

Hughes continuoulsy blamed the poor signal as well as not receiving any signal at all on weather conditions, even when there were not any bad weather conditions and they also claimed technical difficulties. Also, right from the start, it was very rare to get anyone at all in customer service or tech support that not only spoke English clearly but spoke English at all.

Some of the tech support and customer service reps were quite and very difficult to understand.

We just cancelled our so-called high speed internet service with Hughes and recieved a bill for another month's service, even though we had already informed Hughes that we terminated their addition to that, Hughes not only refused to have their equipment returned to them, they had the audacity to charge us a service termination fee, even though we had Hughes for more than 3 years! Hughes billed our credit card for 69.99 and is now looking for an additional payment of $297.74 for termination fees!

Offender: Hughes Network Systems, LLC

Country: USA   State: Maryland   City: Germantown
Address: 11717 Exploration Lane
Phone: 3014285500

Category: Internet & Web


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