I've been a customer of Direcway and Hughes for 5 years now. Everything was fine before Hughes took over! The service has slowed down to the point that it's no better than a regular ISP service.
I've been having problems with error messages of "506" for the past 2 or 3 months now. I called Hughes customer Tech service yesterday to find out what was going on.
I was told, totally out of the blue, that I was downloading too much!!! The service rep. Said, "I don't know weather your aware of this or not... But you can only have so many megabits downloaded per month." WHAT???!!! I have never been informed of this before! And I've never had the problem before, my downloading hasn't changed! I can't even bring up my own everyday sites! There are no other ISP services here, so there is nowhere else that we can go! We live in the woods and there is nothing but sat!
I called the Attorney General's office for the State of Minnesota to complain. They agreed that this was not what they advertise on TV. I will be filing an official complaint against them with the state and I will also gather information regarding a class action lawsuit.
0 comments