I upgraded to HN7000s modem in the fall of 2006. I have had nothing but problems with this system. Response time is painfully slow especially when viewing encrypted pages. I have made at least 12 calls to tech support and customer support. Three weeks ago I called in a fit of consumer rage and finally got them to correct the problem on their end. That lasted about 2 weeks and now I'm back to the same nonsense. I called them back and told them to do what ever they did to correct it the last time. They told me their records showed that they had done nothing and there was nothing further they could do for me (that's a bunch of BS). I finally got a refund for 2 months of service. I told them I was not going to pay for the service as long as it didn't perform as advertised. They then began to read to me a long legal statement that says they don't have to meet the performance they advertise.
This company is simply bad and their network can not handle the traffic. I have filed consumer complaint reports with the FTC, Better Business group and Maine's State Attorney Generals office.
If anyone knows of any other organisations I can file a complaint with please let me know.
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