Usacomplaints.com » Construction & Repair » Complaint / Review: Vintagetub.com - Do not service or stand behind their products, My refrigerator failed within 1 week, no service, nor refund. #983440

Complaint / Review
Vintagetub.com
Do not service or stand behind their products, My refrigerator failed within 1 week, no service, nor refund

I ordered a Blomberg refrigerator, order 117 It arrived and was installed. It appeared to be in perfect condition. The refrigerator stopped working less than a week in service. The air blowing was not only not cold; it was hot. I lost the entire contents of my refrigerator and my freezer. The stench and clean up required much effort, and the stench remained. I contacted Vintagetub on Wednesday afternoon, October 24. On Thursday morning, after calling and emailing again, I was told that a service request could not be processed without the serial number. I'm in California, and this company is on the east coast.in any event, I returned home on my lunch break, and immediately emailed and called in the serial number to Sam C and Patty Roth and Vintage tub. Patty Roth responded that she would "put a claim in" but did not give me any further info or contact information. I heard nothing the rest of the day, despite my calling later in the afternoon. On Friday morning, October 26, I called and emailed Patty requesting information on when I can expect a service call. She said Vintagetub purchased the refrigerator from Eastern Marketing. That Ruth, from EM, was handling the service. I explained I didn't buy the refrigerator from EM, and asked for Ruth's contact info. I called Ruth, and spoke with her four times on Friday. She said she was "working on it", and had called for service but hadn't heard back. Having lost all of our food, spending hours trying to get service, and faced with the weekend of no service, I asked for a full refund and to process the return.in the meantime, I also tried and contact service companies, but Ruth said they wouldn't compensate me for service calls they didn't coordinate. On Saturday, I heard nothing. On Sunday, I heard nothing, even though Eastern Marketing is open on the weekends; according to Beth at Vintagetub. I purchased a new refrigerator on Monday, having gone six days without a refrigerator or a service call. Vintage tub refuses to take back the refrigerator for a full refund. I've asked to speak with customer service Beth's supervisor, LeAnn, and the owners, but no one will return my call. Shameless customer service.



0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google