I wanted to share one of my worst experiences for an oil change. I stopped by the Amherst location around 7:45AM thinking I can just get in without an appointment, however, I was told that they had an 8AM appointment. I asked BOB the manager (not sure if he can call himself one) a simple question, "was there only one person working"? It seemed like I ticked him off. His response to me was, "what kind of business do you think I'm running, do you think I can have my employees working 12 hour shifts"? I just asked a simple question, I told him I'll come back at 9. Unfortunately I had to call 10 minutes prior to my appointment to re-schedule for later that day, he said to come in at 1:30. I get there asking him about the $19.95 oil change and the first thing he tells me is your truck needs 7 quarts, I said I've changed my oil at other Monro's and they never mentioned that. His response, "who do you think is going to eat up the cost?!". I was like just go ahead and put 7 quarts. Ten minutes later he asked me if I wanted two new front tires because they were low, he had suggested he can put them in the back but he would rather put new ones. I said just put them in the back (he must have not liked my answer). He then tries to cash me out and asks what coupon will I be using, I said the one on your website, he says which one, I say the $19.95 oil change. Can you show me? I had to pull it up on my phone (like he never saw one of these before). I finally cash out, and he tells me you are no longer welcomed in this location! I asked him to repeat what he just said and he says you heard me, like I can fire employees, I can tell a customer to not come in my shop anymore. I asked Bob, what kind of circus are you running here? And he just asks me to leave. I did let Bob know that I would be writing a review. So there you go, if you happen to visit a Monroe and Bob is working (Amherst on NF Blvd), I would recommend going elsewhere. BTW, thanks to Bob, I will no longer be taking my business to a Monro.
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