Complaint / review text:
I went to Monro Muffler with a coupon they sent me for a $19.99 oil change, free brake inspection, and free tire rotation. I've been there before and had all new brakes installed six months ago. The brakes have been screeching for a week, but I did not mention this to the service adviser when I came in. They finished with the car in less than twenty minutes, and assured me when I asked that they found no problems. When I left I noticed that the tires had NOT been rotated (I knew this because there was a scuff mark on the front left tire, still in the same position on the car as when I brought it in to Monro.) I went back inside and questioned the manager about this, and he insisted that the work I requested with the coupon had been done. I asked him why they didn't report the free work on the receipt (showed oil change only) and was told they do not record any free services on receipts, only chargeable services. No rotation means no brake inspection either. Brakes still noisy. I know they are lying to me and I will never go back. I am taking my car to another shop or a dealership from now on.