I had the worst service ever in my life! After I had the worst service, I searched online and I found that Sears repair has millions of complaints all of the internet. I wish I check them online before I made an appointment with them. I would suggest their CEO to cut the whole department off because they are just like a cancer to the society if they don't admit exiting as a fraud!
My dishwasher always stalls in a middle of the washing cycle. I suspect there might be thermostat or sth causing the problem... I need a professional to find out the details, that is why I would pay freaking 80$ for an expert, not a moron, to come in, to diagnose the issue!
Sears tech came in having absolutely no knowledge about my dishwasher (or any dishwasher) what so ever. He only listened to me half way and claimed I need a new panel without any examination. I had to show him the panel works! He then put his hands on the machine and said ' oh you need to change parts". Why? It is only because my machine is an old model he does not know a thing about. He then called his boss asking which parts he should order... And his boss told him it's PC board. Then he started to calculate: fix old board 180 or buy new board 240 labor fee not included... So totally it's 380... Then he suggested I should go to sears this weekend to get a new machine for 500$. And then he started the normal wash cycle without even put all things back in the machine that I disassembled. And with his help, for the first time and last time, the machine does not drain anymore. (After he left I put everything together and run a whole rinse cycle it worked and drained perfectly). He was there not addressing any issue but only calculating how much to charge me for15mins and asked me how I would pay for today he's show-up-fee.
Sears tech goes to people's house to collect 80$ for nothing and try to sell them a new machine. He should work in sales department or robbery department instead of in repair earning you a 1.4 out of 5 star review score.
I had real technicians coming in to fix other problems before. Everyone of them would let me know what's wrong and what's going on and how to fix it to address real issues. A sears guy just came in and asked 80 and left. He didn't even offer to put the door all together for me.
Even I do need to change to a new dishwasher, I need to know why and where went wrong with this one, not some sales man come in to collecting show up fees.
I need my refund and I'm not just gonna try my best to expose Sears repairing fraud! Never a service was this unprofessional and insulting, Thanks!
(Another encounter with Sears was their Auto parts department, they ever made me waiting their for 4 hours and then tell me they do not have the tire I was waiting for. If Sears offer extremely bad services, why not just close their freaking service departments, just keep a store and sell goods?)
Emma@07060
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