I purchased Hunter Douglas blinds through home depot 5 years
Ago spending $8,00.00 for wood blinds and California shutters. I recently noticed 2 slates were distressed and the paint was peeling. I contacted Custom Brands Group at 800-466-3337.
Mgr/supervisor would not speak with me.
Jamie relayed message that this was not warranty and it was due to old blind (5yrs). This was
Determined over the telephone without even sending someone to assess the problem. Excuse after excuse was given..
Wouldnt be able to match color of slates, would have to re=string, excuse after
Excuse. What about your Lifetime Warranty??? I was so insulted by their attitude and lack of customer service I decided to contact the installer.
Amazing how he had slates ordered. And set up an appointment to come repair the blinds within 15 minutes.
Home Depot sent me a $50.00 gift card and their apology. Hunter Douglas NOTHING. No problem. Lost a great customer over something they could have fixed but
Chose not to. Just like I will share this with every person I know and will spend my money elsewhere next, my children will spend elsewhere, friends, relatives any one I come in contact with. HUNTER DOUGLAS DOESNT KNOW CUSTOMER SERVICE.
Kathy
Atlanta Ga
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