On June 15/ 2011 I shopped for a new mattress at America's mattress in Greeley Co. A sales person, Nadine, was the only person there. She told me "to be assured they guarantee all their merchandise and will take care of their customers because they want "happy customers". And that they didn't charge a restocking fee like other dealers. After trying several beds, I picked out an expensive, Serta soft foam mattress. I paid with my credit card.
The next afternoon a mattress that appeared to be like what I ordered was delivered on 6/17 That evening when I went to bed, I was shocked to find the mattress was very hard, not like the one in the store at all, after 10 minutes I was in pain and was forced to try and sleep on my sofa. The whole night was terrible, no sleep at all. I was waiting in the parking lot for the store to open that morning and told Nadine something was terribly wrong and we had to fix it, because I had no where to sleep. She said "I had to sleep on it for 30 days to break it in" When I said " that was impossible, due to unreasonable pain" She said "to get a bunch of little kids to jump up and down on it!" I told her I expected a replacement now. After a long phone call to her "Boss" in private, she said they agreed to let me have a "floor Demo" that had a "new price" listed at $300.00 less than I had paid for the original mattress. I was faced with loosing all my money, having no bed to sleep in, or signing a hand written note to get out of a blackmail situation. That afternoon the exchange was completed, on 6/18,, I was scammed out of several hundred dollars, considering the value of a used floor demo is probable only worth 50% of retail... I will accept no less than $300.00 plus tax, or I will dispute the entire sale, have all items picked up for full refund and go elsewhere for a legitimate sale. Never in my 85 years have I encountered such an appear ant, illegal business practice. I hope they are out of my life foreve
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