My garage door actually tore in two places, making it unusable as it bent out of shape coming down the track. My home was a spec home built in 2006 by Denova Homes. I knew the garage door was crap when I saw how thin the aluminum was, uninsulated, and they used styrofoam for in certain spots as fill in.
I had called my builder who informed me that there was a warranty from the manufacturer, Northwest Door, but the contracting company who installed the door would have to come out and take photos and inspect it. After coming out and looking at it, this is the email that he sent directly to Northwest Door along with photos:
"Yesterday I met up with a homeowner who had contacted you on 5/9
(see attached email) in regards to a couple of sections that have
split/cracked. I have attached a couple of pictures as well. Upon
inspection it is clear that the sections themselves have just
split/cracked at 2 locations.
0 comments