In Sept both family room furniture, coach, love seat and Queen Ann chair plus tables and chairs. Also purchased this insurance policy for 5 years and was told no matter what goes wrong call Ashley customer service and they would take care of it
3 Months after getting the furniture, the cushions on the coach started sagging really bad. Call and a technician came out and replaced the cushions and re-adjusted the foot rest mechanism. 3 more months and the same thing. Again called and after some lengthy discussion Ashley admitted that there was a problem with these cushions and replacing them may or may not really fix the problem. After some discussions they agreed to replace the pieces with what ever I choose. Got a different style of sofa.
A couple of weeks ago, the springs in the Queen Ann chair just broke and popped out the bottom. Call customer service and they said they could send a technician but not for three weeks. I also said that the cushions on the couch were again sagging and could that be taken care of too. Oh no, the cushions only are guaranteed for 1 year. But what about my insurance? Oh you need to call them and open a claim. Not what I was told when I bought the policy - just call Ashley and we will fix it. Talked to some one in corporate and she said - you should have read the policy - true but you don't get a copy until you purchase it - a little late I would say.
Anyway there furniture does not seem to with stand normal use, they could care less if their customers are happy. I would advise everyone to not buy from them and even call them and let them know that you read reports on usacomplaints. Coms and because of that you are going else where.
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