First of all you need to go to Rip off report and seee that all Gary Delias customers feel the same way about him... YOU can check your paper work with the state he does not get permits because the windows dont meet code and he forges your name to a Notorized form called a N.O.C. Did you see a notary at the high pressure closing? I thought Not! This company is terrible. They can't be trusted. They do not do the work they promise to do. My first big mistake was giving them my credit card info to pay for the small down payment. They later used the credit card info, WITOUT MY AUTHORIZATION, to pay for the entire project BEFORE THE PROJECT WAS SUCCESSFULLY COMPLETED. I provided a list of the problems with their installation of solar systems for my pool and hot water heater on December 1, and asked them to fix them. I know they recieved the list because I sent it certified mail and they signed the receipt. They didn't respond to my letter. They didn't even call me.instead, without my knowledge, they were busy trying to get the money out of my credit card. They untruthfully told the credit card company that the installation was successfully completed. It wasn't until they realized that the credit card company won't pay the unauthorized charge that they finally contacted me on February 1 about my issues. This was two months after my letter. They had no apologies. They said they would come out to try to fix the problems, BUT ONLY AFTER I FIRST AGREE NOT TO SUE THEM FOR THEIR ATTEMPTED CREDIT CARD FRAUD. I told them I would only agree not to sue for breach of contract IF they finish the project in a satisfactory manner. They then refused to do any further work. The problems with their work are numerous and include a failure to provide a heated pool that is 16 degrees higher than my neighbor's pool or 81 degrees according to their written gaurantee. They didn't even come close.instead, managers and/or owners Jeff Saita, Randy Barr and Gary Dalia falsely stated to the credit card company, in an attempt to get the money, that I didn't get a pool cover that was required under the terms of the Gaurantee.in fact, none of these three had ever been to my house, I did have the highest quality pool cover that i owned and used for two years, and every one of their five or six installers saw it in use. They also screwed up my water softener that hasn't worked since installation. It caused a flood of my front lawn, a much larger than normal water bill, and my water smells terrible. I'm not sure if they improperly hooked up my irrigation line to my house by mistake.
Terrible experience.
Submitted: Wednesday, April 07
Last posting: Sunday, June 27
What the supposedly "disgruntled" employee seems to be accurate in the other post about Duramade. It is a step by step sales process that they pitch, our salesman was pleasant I have no qualms with him. The salesman was doing his job and honestly, I don't even think he knows for a "shady" company. What I have qualms with is the actual company which is sketchy at best. They are under several business names as well as have several complaints with them with county complaints, BBB, and several online consumer reviews. Last Friday we did not know that about this company.in fact, we did not know that until today (Wednesday). We were interested in windows so we signed a contract, pending another financier through a credit union. There was no financial transaction. There was not a authorization for parts, windows, etc to be ordered. It states clearly on the contract, "John Doe will seek other financing for a better rate". The down payment was never given. The contract was signed and the cancellation was stated that it was 3 business days and "he" stated plain as day, "Wednesday". After getting laid off, financially getting new window is not a priority so we are canceling within the 3 day mark. This was sent certified mail etc. The sales manager, Bob Gracely, who was contacted this morning by both my husband and myself was incredibly rude. Before knowing our names or date of sale, he stated that we could not cancel. We stated that we could. So this went back and forth for awhile. He claimed I was inaccurate about the 3 days. I asked him if he was saying a customer was lying. This kind of conversation continued. Another conversation with my husband and Bob Gracely ended up the same way. Later in the day, Bob Gracely calls my husband offering another sales pitch. My husband refuses and states that we just want to cancel. This ends in another rude phone call with Bob Gracely threatening to put a lien on our home.
A builder's lien would be valid if there were parts ordered, authorized, or a financial transaction was made.
- there were no parts ordered
-nothing was authorized via a date, to place an order, or to commence the next step of the sale
-there was no down payment given, cc or financial information
The only thing Duramade has is a contract for an agreement for my husband to seek financing for the future transaction of windows with no date set and cancellation available within the three days.
Well its day 3.
Certified mail sent, complaint with BBB, Pinellas county have been sent. If any future threats or harassment are made, this complaint will be more public via news stations who protect consumers and to local newspapers in Orlando, Miami and the Tampa area.
I suggest you review your company ethical standards and not harass or threaten your customers
. Gary will Screw us all unless we stop buying his crap... And please go raise hell at east lake high. Please
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