Complaint / Review
Fafco of Tampa
DuraMade Doors and Windows Terrible and dishonest company. They used my credit card without authorization. They didn't complete job. They didn't honor their gaurantee

This company is terrible. They can't be trusted. They do not do the work they promise to do.
My first big mistake was giving them my credit card info to pay for the small down payment. They later used the credit card info, WITOUT MY AUTHORIZATION, to pay for the entire project BEFORE THE PROJECT WAS SUCCESSFULLY COMPLETED.
I provided a list of the problems with their installation of solar systems for my pool and hot water heater on December 1, and asked them to fix them. I know they recieved the list because I sent it certified mail and they signed the receipt. They didn't respond to my letter. They didn't even call me.
Instead, without my knowledge, they were busy trying to get the money out of my credit card. They untruthfully told the credit card company that the installation was successfully completed.
It wasn't until they realized that the credit card company won't pay the unauthorized charge that they finally contacted me on February 1 about my issues. This was two months after my letter. They had no apologies.
They said they would come out to try to fix the problems, BUT ONLY AFTER I FIRST AGREE NOT TO SUE THEM FOR THEIR ATTEMPTED CREDIT CARD FRAUD. I told them I would only agree not to sue for breach of contract IF they finish the project in a satisfactory manner. They then refused to do any further work.
The problems with their work are numerous and include a failure to provide a heated pool that is 16 degrees higher than my neighbor's pool or 81 degrees according to their written gaurantee. They didn't even come close.instead, managers and/or owners Jeff Saita, Randy Barr and Gary Dalia falsely stated to the credit card company, in an attempt to get the money, that I didn't get a pool cover that was required under the terms of the Gaurantee.in fact, none of these three had ever been to my house, I did have the highest quality pool cover that i owned and used for two years, and every one of their five or six installers saw it in use. They also screwed up my water softener that hasn't worked since installation. It caused a flood of my front lawn, a much larger than normal water bill, and my water smells terrible. I'm not sure if they improperly hooked up my irrigation line to my house by mistake.
Terrible experience.