07/08 I ordered a MK01G Mosquito Lure Trap, and I ordered a MM30C Portable Mosquito Shield... Along with a 1 year warranty.
07/14 I received both the Mosquito Lure Trap and the Portable Mosquito Shield on July 14
07/19 I advised Viatek that neither product worked for me and I requested an authorization to return both of these products.
07/23 Via e-mail, I received a reply from Naomi Vazquez, Custoner Service Viatek Consumer Products Group Inc. The reply from her indicated that the products were probably defective and that a replacement would be sent - but would take up to 30 days. That would put the arrival date at approximately August 23rd - at the end of the summer here in Black Hawk, Colorado.
08/03 I returned the Mosquito Lure Trap and the Portable Mosquito Shield and I requested that I wanted a refund of $119.93 credited to my Visa Credit Card. (Attached was a Postal Service Receipt dated
08/03 for $13.01 shipping to Viatek)
08/06 These products were received at Viatek on 08/06 and these the products were purchased from Viatek on 07/08.
Mid August I received a letter post dated August 31 from Naomi Vazquez, Customer Service - Viatek Consumer Products Group, Inc.in her letter she stated that per their policy, items need to be returned within 30 days for a refund.
08/05 I sent a letter to Mr. Lou Lenttine, President - Viatek Consumer Products Group. I requested his help in taking care of the return of of these two products and a refund. I did not receive a reply from Mr. Lenttine.
11/23 I sent this same information listed above to BBB of Central Florida. I requested their help with Viatek to receive a refund of $119.93 -as the products were returned to Viatek within 30 days of 07/08/09.
01/05 BBB of Central Florida sent me a letter stating "we are closing your complaint filed against Viatek due to it's failure to provide the BBB with a response.
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