My husband and I have been renters for over a year. Despite the harassing phone calls when payment is late, it had been a good experience until this month. I understood the phone calls, since they wanted the money we agreed to pay. But I have had so many problems with an employee named Chris. He has gotten violent with me on the phone and threatened to kick in my door to remove the computer if we were not home or would not let him in.
At this point, I had just had a baby, and I told Chris he was not allowed in my home because of his violent threats in the past. Once I had gotten fed up, I told him to just come and get it. He then told me he "wasn't coming to pick it up and I can bring it to him." My husband took over the dealings with these people from that point on. I have them on my rejected call list on my phone, so it sends them straight to voicemail.
Now that brings us to this month, May. My husband left to go to his mom's house. He had to get gas but could not, as his card was declined. He called me, and I checked our account online. It said we were negative $119. When I scrolled down further, I saw an unauthorized charge from Aaron's for $150.59. Our monthly payment was $131. So of course my husband called them immediately, demanding return of our money. An employee was instructed to run $150.59 to my husband at the gas station by a regional manager who happened to walk in during the call. The regional manager told my husband to return in a few days to see what NSF charges were caused by their credit card fraud.
My husband went there the following Monday, showing that Aaron's credit card fraud caused 4 NSF charges. The store manager, Aaron, basically told my husband that they were not doing anything about it and that he needed to leave the store unless it was to pay the final payment due. I have contacted corporate, and they never call back. Well, when they do call, I am going to use their tactics on them and tell them that they can eat that last payment, since they caused me 140 bucks in NSF fees!
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