I apoligize for the caps but I had already copied and pasted this email several times I was not re writing all of this again... This is the exact email i sent to everyone I can think of of to help me...
I am forwarding this email to everone i can for help from higer personnel at aarons or other from an unsatisfied customer,
Regarding a lease i have with aarons in temple, pa 5th street hwy location for a dell computer:
I have had nothing but trouble in the past 3 months of leasing a product from aarons store in temple pa, me and my husband decided to lease a desktop computer for under $100 a month and to have the bill sent to our home to pay which was an option on the agreement we signed and not once have i received a bill and was told we had to come into the store to pay when i had signed up on the agreement to have the bill sent to my home because we do not have a car to get to the aarons store and my husband is disabled, thats my 1st issue my 2nd biggest issue are the reps that work at this location seem to not know anything about my contract or whats going on, i have had reps harassing me with phone calls when i was late with 1 payment for only a few days, i specifically spoke to a mr. Carlos ramirez/rodriguez also a joel at the 5th street hwy store in temple, pa and he told me as long as i send at least half of the amount owed that would be ok so this is what i did i sent a $70 money order and a $28 check to be cashed on the 3rd of march because this is when my husband recieved his check, mr. Ramirez said this was fine but even after that i was harassed with 4 more phone calls from different reps stating where is the money that i had already mailed to them. Come to find out they receive my money order and check and cash it before the date i stated to cash and before the date that was written on the check now because of this i am overdrawn in my bank account and i am very displeased with the way this situation was handled. My arrangements were set with a mr. Carlos ramirez/rodriguez and joel not to cash my check until march the 3rd and they went ahead and cashed it now making my bank account overdrawn, i would like someone to take some action with this or else i will no longer lease this product from aarons and will seek further action, i wil be placing a phone call to the store as well but i want to make this known to higer people in charge to handle this situation accordingly. I will never recommend aarons to anyone afte r this whole situation and hope someone will get back to me regarding this matter.By the way my payments are due by the 15th of every month and i have yet to recieve a bill to my home or any receipts for payments made already, i do not think this is a way to conduct business at all and they should not have cashed my check when i gave no authorization to do so until the 3rd of march which is also the date i have on the check itself. I am very upset with this whole situation when me and my husband do not make much and he uses his social security check to lease this product. I will forward this letter to everyone i can at aarons corporation, store etc. I expect a response back from someone becasue i know when i call the store tomorrow these same reps will not do anything to clarify this situation.
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