I have already copied and pasted this email several times and was not rewriting all of it again. This is the exact email I sent to everyone I could think of to help me.
I am forwarding this email to everyone I can, asking for help from higher personnel at Aaron's, as an unsatisfied customer.
Regarding a lease I have with Aaron's at the Temple, PA, 5th Street Hwy location for a Dell computer: I have had nothing but trouble in the past 3 months of leasing a product from the Aaron's store in Temple, PA. My husband and I decided to lease a desktop computer for under $100 a month and to have the bill sent to our home to pay, which was an option on the agreement we signed. Not once have I received a bill, and I was told we had to come into the store to pay, even though I had signed up on the agreement to have the bill sent to my home, because we do not have a car to get to the store and my husband is disabled. That is my first issue.
My second biggest issue is that the reps who work at this location seem not to know anything about my contract or what is going on. I have had reps harassing me with phone calls when I was late with 1 payment for only a few days. I specifically spoke to a Mr. Carlos Ramirez/Rodriguez and also a Joel at the 5th Street Hwy store in Temple, PA, and he told me that as long as I sent at least half of the amount owed, that would be okay. So this is what I did. I sent a $70 money order and a $28 check to be cashed on the 3rd of March, because this is when my husband received his check. Mr. Ramirez said this was fine, but even after that I was harassed with 4 more phone calls from different reps asking where the money was that I had already mailed to them.
Come to find out, they received my money order and check and cashed them before the date I stated and before the date that was written on the check. Because of this I am overdrawn in my bank account, and I am very displeased with the way this situation was handled. My arrangements were set with Mr. Carlos Ramirez/Rodriguez and Joel not to cash my check until March 3rd, and they went ahead and cashed it, now making my bank account overdrawn. I would like someone to take some action with this, or else I will no longer lease this product from Aaron's and will seek further action. I will be placing a phone call to the store as well, but I want to make this known to higher people in charge to handle this situation accordingly. I will never recommend Aaron's to anyone after this whole situation, and I hope someone will get back to me regarding this matter.
By the way, my payments are due by the 15th of every month, and I have yet to receive a bill at my home or any receipts for payments made already. I do not think this is a way to conduct business at all, and they should not have cashed my check when I gave no authorization to do so until the 3rd of March, which is also the date I have on the check itself. I am very upset with this whole situation. My husband and I do not make much, and he uses his Social Security check to lease this product. I will forward this letter to everyone I can at Aaron's corporation, the store, etc. I expect a response from someone, because I know when I call the store tomorrow these same reps will not do anything to clarify this situation.
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