Hello my name is Rosa Clavell. I am extremely upset beccause imy central air conditioner broke down and i called Sears repair service on Monday and they couldnt give me any appointments till Thursday. When Thursday came around i didnt go to my job waiting for someone to come to my house to fix my air. At first they told me that the appointment was at 12:00 and when i called again they told me that the technicians appointment was from 1:00 to 5:00, that i had to be expecting him from that time to that time. I called numerous times spoke to different people and they kept tellin g me that he would get there in a short time that i should keep waiting. I kept calling and the only thing that would come out was an automated machikne telling me that the time of appointment was from 1:00 to 5:00. When 5:00 came around and no one got to my huse i was extremly furious. I spoke to someone who told me that the technician had been appointed by his manager or supivisor to go to another house and that he should reschedule my appointment. Every single person i spoke to i would tell them that my mother has cancer she has chimo she 1s impertinent, which means that she pees on herself, also she has lack of oygen and oc. My husband recently got operated and he has high blood pressure, his pressure was through the roof and has been through the roof. I also have a new born baby in the house. My house DOES NOT have indows and im not getting any breeze through the house. I spoke to Fernando, Armis which is the technicians route supervisor, and i spoke to Daisy. Daisy spoke to her manager and her manager told her that i couldnt get anything before MONDAY! I payed alot of money and i payed for the insurance of the air conditioner so that when / and if something happened to the air conditioner i would get insurance and coverage. All these people at Sears are liars! First they tell me that hes going to be late and then they told me that they send him a message to his phone so that he would be arriving soon and now there telling me that ON MY WAY TO MY HOUSE HE GOT SICK! Also, i asked fernando, the supervisor that he can not tell me the other respresentatives name! What type of customer service is this? Intop of that they told me that theres only 2 supervisors in the city of hialeah. Theres people out in the streets dying of hunger without jobs and then theres stores like these, Sears, that URGENTLY NEED workers but because they dont want to spend a little bit of money there exloiting there only 2 technicians.in a city were thousands of people live and were every house has an air conditioner some airs are bound to brake! I will not be buying anythng else at SEARS! They jut lost a customer!!
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