Jan. 2003 - Heat not working... Called my home warranty company, American Home Shield (AHS)... American Residential Services (ARS) was assigned the work order & determined a new unit was required (gas pack heat/ac package unit). I was told by AHS that they use Carrier products... ARS could not identify the type of unit or SEER, but would only replace it with a 10 SEER Goodman unit (they say ordered by AHS) - I offered to pay the difference for an upgrade to a Carrier unit & the minimum they wanted for a Carrier was a difference of $2,500...$3,500 for a 12 SEER. I work for a contractor... I had estimates for the same unit for $2,200 - no insurance involved. I was forced to accept what they were offering or take a buy-out for $700. Replacement was made after 2 weeks, also requiring me to pay over $500 in "uncovered" expenses. I asked that ARS be taken off of my call list for unethical practices.
April - Turned on "new" a/c unit... Not working... Called for service. ARS was dispatched by AHS. I refused ARS & had to call AHS 3 times to get another company dispatched. It has been 4 weeks and my a/c is still not working. The compressor is out due to a very large leak in the "new" evaporator coil. The new service provider cannot get approval for these extensive repairs because AHS wants their sister company, ARS, to return to fix it, even though I have filed complaints against that company and had them taken off of my call list.
Bottom line: American Home Shield is using sub-standard products, in conjunction with their sister company, American Residential Services. I have made numerous calls to AHS since January, for the heating issue... And since April for the A/C issued. They have hung up on me, refused to allow me to speak to supervisors, and when I asked my new service provider to conference me in on their calls, they hung up as soon as they found out I was on the line. My electric/gas bill has risen from an average of $147/month to $237 per month since installation of this piece of junk. No representative from AHS has contacted me in the 4 weeks I have been trying to resolve this issue.
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