Bought their home new in 2003. While doing a very quick (due to closing) walk through the house, we already found a closet door had been busted; access door to the attic was half painted and garage floor was full of small chunk of ductwork cement. The construction manager at that time promised us it will be taken care of by the time we get back from our closing. Not quite! The garage floor wasn't completely cleaned up! One of the key that was given to us wasn't fitting properly which eventually broke off inside the padlock.
After a few weeks, we started noticing more imperfections in our house. Dishwasher wasn't hooked up right, i.E., we can't use at the first time; carpet wasn't properly installed, i.E., some corner area weren't covered correctly and some edges can easily pull it off by fingers. Kitchen countertop wasn't straight; bathroom towels handle started to disassemble and still could see the pencil trace where it was marked. Masterbedroom floor on one corner has a ductwork hole where it was just covered by the carpet. Corners started cracking in less than a year. Driveway started to crack in less than a year and half.
We complained of course but have to put up with different people and frustrations before we were listened to. Still, half of the "warranty service" came back because it was only a PATCH work. It's no longer under "warranty" and they wouldn't come back! We thought we were buying a quality home but we were so wrong. If quality wasn't our goal, we should have went with other builder like Richmond Homes AND for a cheaper price.
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