No delivery and no refund from CrateFurniture.com and CEO Mark McCracken!
I ordered replacement cushions way back in June 1997 and my credit card was immediately charged for 390.00. I kept getting the shipping date pushed back again, again, and again; until finally there was nobody answering the phone at CrateFurniture.com (only an answering machine). It was way too late to get my money back from my credit card company.
I sent CrateFurniture.com a notice of cancellation on November 7th, along with some data from the FTC regarding the Mail or Telephone Order Merchandise Rule (if merchant is unable to ship within the promised time, it must notify me by mail, telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund). I received a telephone message saying my order had been cancelled. But I received no refund...
On January 3rd, I received a letter from Mark McCracken apologizing for the delivery problem (apparently due to a mill closing), and a promise that I would receive my refund and I would be given updates regarding my situation.
That letter was FIVE MONTHS AGO, and I have received NO UPDATES and NO REFUND. Letters to CrateFurniture.com asking for an expedited refund go unanswered. It has been a year now, that CrateFurniture has had my money and I have NOTHING in return!!
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