Walmart paint customers beware if you have bought paint from Walmart within the last 3 months. They have discontinued the color charts that they have had for the last 5 or more years and come up with all new shades that do not match what you have.
Several months ago, I went to a store on Northwest Expressway in Oklahoma City that was being shut down and relocated to the new super walmart a few miles away. They did not have enough of the paint base in stock that went with the Chrome Green color that I had selected from their color swatches. I had them mix the last 3 gallons of the base that they had in that store with the intention of having the last gallon or 2 mixed when the new store was opened.
Well, I used the paint I had and went to the new store only to find out that they no longer have the formulas for chrome green anywhere in their system.
They offered to do a computer color match from the old paint can that I had brought in but let me explain something about the color matching. It is not as exact as the paint people, be it Walmart, Sears or Sherwin williams, would like you to believe. To prove my point, I would chalenge Walmart to color match the came color chip 3 times and see if they come up with the same formula even 2 out of 3 times. It will be close but it will
not be an exact match.
When you are half way through a side on a house, the last thing you want is to be off just a tinge.
Wall Mart needs to correct this situation by retrieving the records for the old paint colors so that if a loyal customer like me walks into the store, with the name of the color, the base paint number and a color code number, Walmart will be prepared to serve me.
Todays incident has cost Walmart way more than a $25 sale for 2 gallons of paint. They gave up sales to 3 other departments totaling over $100 and now they get a little bad publicity to boot.
Eric Lamb at [email protected].
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